their convergence as a lever for growth

The time when business technology was the prerogative of IT specialists is over.

The time when business technology was the prerogative of IT specialists is over. The trades have seized it to increase their performance, while the IT departments keep their area reserved for the development of digital infrastructure and security.

Like the period of great mechanization at the beginning of the 19th century, digitalization, and more specifically automation, helps to free man from tedious and thankless tasks so that he can release his potential in higher-level missions. added value. However, it is in no way a question of “removing” the human being, nor of falling into the trap of infertile processes, but of promoting the development of the living forces by making them feel more effective and more impactful. So they can focus on what machines can’t do. While reducing costs, technology therefore participates in a more virtuous global management responding to the challenges of the world of today and tomorrow.

Create increased staff…

History shows us, through the role of budget controllers, that in order to be able to maximize the time devoted to analyzing data, it is necessary to reduce the time spent collecting it. This is what automation devices allow to do. But even today, some companies have not perceived all the benefits of these tools at the service of human intelligence. They continue to multiply the entry of information, source of errors and time-consuming, while the pace of work accelerates. In fact, there is no time left for reflection and decision-making. What’s more, the data quickly becomes obsolete, the actions carried out futile and costly.

Beyond the question of repetitive tasks, it is the skills of personnel that are concerned. A balanced use fully adapted to the functioning of the company associated with a co-construction approach will allow them to carry out their missions as well as possible, to gain in autonomy and to become more involved. “Therefore, the focus today must be on adopting technologies to improve the skills of employees for a common purpose. »[1], because “the important thing is not only to make technologies useful and usable, but rather to consider that they must increase human capacities. »[2]

… At the service of the future

The volume of information is such today that to make it speak, specialized means are necessary: ​​this is where machine learning comes into play. This scientific field, a sub-category of artificial intelligence, consists of letting algorithms discover recurring patterns or patterns in data sets (numbers, words, images, statistics, etc.).

To sum up, Machine Learning learns autonomously to perform a task or to make predictions based on the elements available and will improve their performance over time, in particular in favor of the customer experience.

Moreover, by modeling scenarios, AI offers the possibility of anticipating difficulties and therefore of making finer decisions, more quickly. It thus helps companies to adapt to all the new situations that may assail it concomitantly (closure of the Chinese market, war, inflation, etc.). Also, it will come to the aid of the carbon footprint and thereby serve CSR. By constituting a knowledge base almost in real time, then by connecting them, the organization can establish an action plan while associating its growth prospects. Finally, it will be able to communicate on its ability to achieve the objectives, as it does at the financial level.

Technology is a tool that all companies must appropriate, in a fair way, to value their staff and help them grow. It remains essential to the progress of the digital economy, which is growing rapidly, and although some trades are being replaced by machines, it promotes the creation of new jobs, offering career prospects to young generations who are fervent digital consumers.

[1] Source: Humans and technology: the winning combination – Forbes France

[2] Source: Symbiotic approach to the human-technology relationship: perspectives for computer ergonomics | Cairn.info.

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